Privacy Policy

1. Who We Are

The data controller for personal information collected through this Website is:

• Business name: iZel Hair Clinic / Dr. Taha's iZel Hair Transplant Centre
• Website: https://drtahaizel.com
• Address: SCO 13, Floor-1, Canal Colony, McLeod Road, Rani Ka Bagh, Amritsar Cantonment, Amritsar, Punjab 143001, India
• Phone: +91 88796 26019
• Email: izelhairclinic@gmail.com

2. Information We Collect

We may collect the following types of information:

2.1 Information you provide directly

• Contact enquiries: Name, phone number, and message content when you use our contact form or reach out via WhatsApp.
• Appointment bookings: Name, phone number, email address (optional), selected service, preferred date and time, referral source (optional), and notes or health concerns you choose to share.
• Communications: Information you provide when you call, email, or message us, including appointment-related correspondence.

2.2 Information collected automatically

• Technical data: Browser type, device type, operating system, IP address, and general usage data when you visit our Website.
• Cookies and similar technologies: We may use essential cookies required for the Website to function. We do not use third-party advertising cookies on this Website.

2.3 Information from third parties

• Instagram: Our Website may display public posts from our Instagram profile (@drtahaizelhairclinic). We do not receive your Instagram login details through our Website.
• WhatsApp: If you contact us via WhatsApp, your messages are processed according to WhatsApp's own privacy policy in addition to this policy.

3. How We Use Your Information

We use personal information for the following purposes:

• To schedule, confirm, reschedule, or cancel appointments
• To respond to enquiries and provide patient support
• To communicate with you by phone, WhatsApp, SMS, or email regarding your consultation or treatment
• To improve our Website, services, and patient experience
• To maintain records required for clinic operations and legal compliance
• To protect against fraud, misuse, or security threats

We do not sell your personal information to third parties.

4. Legal Basis for Processing

We process your personal information based on one or more of the following:

• Your consent — when you submit a form, book an appointment, or voluntarily contact us
• Performance of a service — to provide consultations, appointments, and healthcare-related services you request
• Legitimate interests — to operate and improve our clinic and Website, and to communicate with prospective and existing patients
• Legal obligations — where we are required to retain or disclose information under applicable law

5. Health and Sensitive Information

Information you share about hair loss, scalp conditions, or treatment history may be considered sensitive personal data. We only collect such information when you voluntarily provide it (for example, in booking notes or enquiry messages) and use it solely to assess your needs and provide appropriate care. Please avoid sharing unnecessary medical details through open enquiry fields if you prefer to discuss them in person or over a private call.

6. How We Share Your Information

We may share your information only in these circumstances:

• Clinic staff: With authorised team members involved in scheduling and patient care
• Service providers: With hosting, email, or technology providers who assist in operating our Website or communications, under confidentiality obligations
• Legal requirements: When required by law, court order, or government authority
• Business protection: To protect the rights, safety, and property of our clinic, patients, or others

We do not share your information with third parties for their own marketing purposes.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including:

• Appointment and enquiry records — for a reasonable period to manage follow-ups and clinic operations
• Patient-related records — as required for medical, accounting, or legal purposes under applicable Indian law

When information is no longer needed, we take reasonable steps to delete or anonymise it.

8. Data Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information, subject to legal and medical record-keeping requirements
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing activities

To exercise these rights, contact us at izelhairclinic@gmail.com or call +91 88796 26019. We will respond within a reasonable timeframe.

10. Children's Privacy

Our Website and services are not directed at children under 18. We do not knowingly collect personal information from minors without parental or guardian consent. If you believe a child has provided us information, please contact us so we can remove it.

11. Third-Party Links

Our Website may contain links to third-party websites or services (such as Instagram or WhatsApp). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

12. International Visitors

Our clinic is located in India. If you access our Website from outside India, your information may be transferred to and processed in India, where data protection laws may differ from those in your country.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the Website after changes constitutes acceptance of the revised policy.

14. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact: